At Anil Super Shopee, we are committed to providing you with the best quality products and ensuring your satisfaction with every purchase. While we do not accept returns for grocery items due to their perishable nature, we do offer refunds in certain cases where there is an issue with the product. Please read our Return and Refund Policy carefully to understand the circumstances under which refunds may be granted.

Refunds

  1. Eligibility: You may be eligible for a refund if:
    • The product you received is incorrect, damaged, or defective.
    • There is a discrepancy between the product received and the product ordered.
  2. Refund Process: If you believe you are eligible for a refund, please contact our customer service team at the earliest possible time by phone or email, providing details of the issue and supporting evidence such as clear photographs. We will review your request and, if approved, initiate the refund process.
  3. Refund Method: Refunds will be issued to the original payment method used for the purchase. The refund will be processed within 3 business days after the approval of your refund request. Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.

Non-Refundable Items

As a grocery store, we are unable to accept returns for perishable items such as food products, beverages, or other consumables. Additionally, non-perishable items that have been opened, used, or are not in their original packaging are not eligible for a refund.

Contact Us

If you believe you are eligible for a refund or have any questions or concerns regarding our Return and Refund Policy, please contact us at:

Phone: 9582432355

Email: Info@anilsupershopee.com

Our customer service team is available to assist you and provide further guidance.

Please note that our ability to grant a refund is subject to the specific circumstances of each case. We appreciate your understanding and cooperation regarding our Return and Refund Policy. Our goal is to ensure your satisfaction and address any issues that may arise with your purchase from Anil Super Shopee.