At Anil Super Shopee, we strive to provide you with high-quality products and excellent customer service. We understand that there may be instances where you need to return a product or request a refund. This Refund and Return Policy outlines the terms and conditions for refunds and returns. By making a purchase on our website at http://anilsupershopee.com/ (referred to as the “Website”), you agree to be bound by the terms outlined in this policy.

Refunds

  1. Eligibility: To be eligible for a refund, you must meet the following criteria:
    • The product must be defective, damaged, or significantly different from the description on our Website.
    • You must notify us within 7 days of receiving the product.
    • The product must be unused, in its original packaging, and in the same condition as when you received it.
  2. Refund Process: If your refund request is approved, we will initiate a refund to your original method of payment within 3 business days. Please note that the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.
  3. Non-Refundable Items: The following items are non-refundable:
    • Perishable goods such as food items, beverages, or other consumables.
    • Personal care items such as cosmetics, skincare products, or intimate apparel.
    • Items that are marked as final sale or clearance.
  4. Return Shipping: If your refund is approved, we will provide you with instructions on how to return the product. You will be responsible for the cost of return shipping, unless the return is due to our error or a defective product.

Returns

  1. Eligibility: To be eligible for a return, you must meet the following criteria:
    • The product must be unused, in its original packaging, and in the same condition as when you received it.
    • You must notify us within 7 days of receiving the product.
    • The return must be for a valid reason, such as a defective product or an incorrect item shipped.
  2. Return Process: If your return request is approved, we will provide you with instructions on how to return the product. Once we receive the returned item and verify its condition, we will process your return and issue a store credit or a replacement, depending on your preference.
  3. Non-Returnable Items: The following items are non-returnable:
    • Perishable goods such as food items, beverages, or other consumables.
    • Personal care items such as cosmetics, skincare products, or intimate apparel.
    • Items that are marked as final sale or clearance.
  4. Return Shipping: If your return is approved, we will provide you with a prepaid shipping label for the return. In case the return is due to our error or a defective product, we will cover the cost of return shipping.

Exchanges

We currently do not offer direct exchanges. If you would like to exchange a product, please follow the return process outlined above, and we will issue a store credit or a refund according to our policy. You can then use the store credit to place a new order for the desired item.

Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:

Phone: 9582432355

Email: Info@anilsupershopee.com

Our customer service team is here to assist you and provide further guidance.

Thank you for shopping with Anil Super Shopee, and we appreciate your understanding and cooperation regarding our refund and return policy.